UMD Warranty Information

The following are extracts from UMDs' Service and Maintenance Policy F141. These summaries are intented to be a guide.

Dead On Arrival procedure
    For products purchased from UMD, contact us on 03 9582 7000 or sales@umd.com.au

    Extract from policy;

  • DOA's are products that have been found to be faulty on first inspection or operation. This may occur at any stage within the supply chain. Products that have been in use, even for short period of time are not deemed as DOA. Normal warranty procedures should then be followed.
  • DOA returns are organised by Sales (not service). UMD sales staff, at their discretion, may authorise a replacement rather than have it returned for warranty repair. If so they will issue a Return Authorisation Number.
  • DOA returns should be returned in the original packaging with all the relevant options as supplied. A Return Authorisation Number must be clearly displayed on the packaging.

Warranty periods

    All UMD supplied Equipment are covered with a 12 months warranty, with the exception of the following items;

    • Citizen CBM1000, since 1 Nov 2002: 36 Months
      Previously 12 months
    • Epson TM-U210, since 16 Oct 2000: 24 Months
      Previously 12 months
    • Epson TM-U220: 24 Months
    • Epson TM-T88, since 16 Oct 2000: 36 Months
      Previously 12 months
    • Intermec ScanPlus CCD 1800 Vista(PDF or VT): 60 Months
    • Interemc ScanPlus CCD 1800 SR: 60 Months
    • Intermec ScanPlus Laser 1800 ST: 36 Months
    • Intermec M2220: 36 Months
    • All accessories, eg cables, batteries etc: 3 Months
    • PSC QS6000 Scanners, since 1 Jan 2002: 60 Months
      Previously 24 months
    • Samsung SRP350, since 1 Nov 2002: 36 Months
    • UMD M264 Keyboards, since 1 July 2002: 24 Months
      Previously 12 months
    • Welch Allyn ScanTeam 8300/8400: 24 Months
Warranty Terms & Conditions

    Extract from policy;

  • Warranty Repairs: All warranty repairs are performed at UMD or an ASC workshop basis.
  • Proof of Warranty: It is the Customer's responsibility to provide proof of warranty, ie place and date of purchase, otherwise delays in repair may be encountered.
  • Delivery: It is the Customer or Dealers responsibility to deliver equipment supplied for repair. UMD and ASC will not accept any associated freight or insurance cost, risk or liability for storage, handling and transport of Customers' Equipment outside of UMD premises.
  • Returns: UMD or ASC will bear the responsibility of returning the Equipment to the Customer or Dealer using their nominated courier.
  • No fault found: In the event that no fault is found with the Equipment, or that "faults" are attributed to incorrectly installed equipment (eg. incorrect switch settings) then a minimum service fee and freight cost may be charged.
  • Disclaimers: The following items are not covered by Warranty:

      (a) Where misuse, mishandling, neglect, adjustments have caused a defect, damage caused by accident, non-adherence to operating and maintenance instructions and improper voltage.
      (b) Failure resulting from use of the Equipment under arduous or unreasonable climatic or operating conditions.
      (c) Unauthorised personnel have serviced the Equipment.
      (d) Failure resulting from installation errors or incorrect installation procedure.
      (e) Where failure is caused by consumables not complying with manufacturer's recommendation or acceptable industry standards.
      (f) Equipment that has had identification marks and numbers altered or removed.
      (g) Paper jams in printers.
      (h) Normal maintenance and service adjustments as part of equipment operating instructions.
      (i) Consumables or software. This includes, but not limited to, the following items: belts, cables, cathode ray tubes,cutter blades, diskettes, lamps, laser tubes, lenses, magnetic heads, print ribbons, print heads, protective stationary and windows.
      (j) Equipment that has been received with inadequate or unsuitable packaging.
      (k) All spare parts and exchange spare parts, once installed are not covered by warranty, however all claims are handled on a case by case basis.
  • Equipment that is not found to be within warranty will be treated as a "non-warranty repair".
  • Assignment: Assignment of warranty is automatically granted to the Customer on purchase of Equipment from either UMD or a Dealer.
  • Liability: UMD or an ASC shall not be under any liability to the Customer for any delay in supply, loss or damage of the Equipment.
  • Consequential liability is limited to the cost or replacement of the Equipment only.