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After Sales Support

After sales support can be defined as three different steps or stages;

Product Support
Do you need help, contact the place of purchase for assistance? UMD product support contact details are;
Phone: 03 9582 7050
E-mail:support@umd.com.au
On Site Support/Swap over
UMD can arrange for On Site repairs or swap overs Australia wide.
Phone: 03 9582 7060
E-mail:Service@umd.com.au
Repair Centre
Return to Base
Address: Unit 1, 200 Wellington Rd Clayton, 3168

UMD has a quality bench repair centre that aims to turn around your repairs within 48 hours. Overnight return service is available to main centres across Australia. Ask us about our pick up service.

Take advantage of our On Line Service System "OLSS" for an instant automated Return Authorisation number. The OLSS also allows you to check the progress and history of your repairs at any time.


Phone: 03 9582 7060
E-mail:Service@umd.com.au
On Line Service System
Repair specialists in:
  • Cognitive Label Printers; Classic Blaster, Advantage Blaster, Solus, DelSol
  • Citizen Receipt Printers; IDP460, IDP3110, IDP3421, IDP3221, IDP3550, CMP10, CBM231, CBM710, CBM1000 & Displays
  • Denso Barcode Scanners; PDE & PDA; BHT2000, BHT3000, BHT5000, BHT6000, BHT7000, BCS5040, BHS6060 & HC36
  • Datec Portable Printers; PP50 printers
  • Epson Receipt Printers; TM-H5000, TM-H6000, TM-U295, TM300, TM-U210, TM-U220, TM-T88 & TM950
  • Intermec Printers; 201, 301, 3400ABCD, 3600 501E, 501XP, 601XP, C4, E4, F2, F4, PB20, PM/X4i, and more
  • Intermec Barcode Scanners; SP1800, M2220, 1550/1/2/3,
  • Intermec RF Scanners & Computers; 2435, 2425, 2415, 2486, 2455, J2020, 210X, 1550, 730, 760, CV60, CK30/1 and much more
  • PSC Barcode scanners; QS6000, QS1000, DUET, VS800, VS1000, VS1200, HS1250, PowerScan, 4210 and more
  • Seiko Portable Printers; DPU414, 411 etc
  • Wincor Nixdorf POS Displays;
  • Zebra/Eltron Label Printers; 2722, 2443, 2824, 2844 etc

Click here to learn more about what we can do!

UMD Service Providers

These are certified companies that provide after sales support on UMD endorsed equipment.

Connect IT
Melbourne; Product Spport & On Site
E-mail:info@connectit.com.au
Phone: 1300 135 515
Perth Digital
Perth: On-Site & Repair Centre
E-mail:pds@perthdigital.com.au
Phone: 08 9227 1757
Professional Computer Maintenance
Tasmania; On-Site & Repair Centre
E-mail:support@pcmaint.com.au
Phone: 03 6334 3218
Specialist IT Solutions
National; On Site & Repair Centre
E-mail:reception@specialistit.com.au
Phone: 02 9532 0222
Unique Micro Design
Melbourne; Product Support, On Site & Repair Centre
E-mail:Service@umd.com.au
Phone: 03 9582 7060