UMD Manage Plus for SOTI MDM
PLUS-MAN-SOTI Series

The UMD Manage Plus service for SOTI Mobile Device Management (MDM) is part of UMD’s Manage Plus After Sale Support program.

The SOTI MDM cloud platform provides real time access for mobile devices, incident management and device support. It covers:

• UMD Service Desk access
• Issue resolution
• Escalation management
• Secure remote connection to client Mobile Devices via SOTI MDM

Note: Mobile devices must be certified for use with the MDM tool, by SOTI and have the SOTI client app installed to enable remote connectivity. Unsupported devices can be certified but may incur additional costs to do so.

Rounding out SOTI MDM is the addition of UMD’s Support Services, available either as a subscription or ad hoc basis, which includes:

• Access to UMD’s Help Desk system
• System status, health check, and device reports
• Raising of issue tickets (hardware and software support)
• Management of issue tickets including handover to Vendors
• Minor security patch updates and bug fixes
• Device configuration management
• For the Subscription option, Support by UMD personnel to a maximum of 2 hrs per incident, 8 hrs total/p/month. Additional charges apply beyond these limits.

The following services are not included in the standard Subscription option:

• Major revision updates of operating systems and application software
• Major support issues which require Level 2 and above support
• Urgent critical security updates (outside standard maintenance security updates)
• Firmware updates