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Do you agree with our Terms & Conditions?
- On Line Service System OLSS:
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- This process is for returning goods to UMD and tracking their history and progress. This includes; warranty repairs, non-warranty repairs and contract maintenance work.
- This process is not for returning goods for credit or the provisioning of goods.
- Returned goods are not restricted to those supplied by UMD or their product offering.
- Customers agree to conform to UMD Service and Maintenance Policy F141. (See extracted items below or view complete document at www.umd.com.au/smd)
- Costs:
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- Labour charges for non-warranty repairs are $100.00 per hour, with a minimum charge of 0.5 hours.
- All parts used in non-warranty repairs are chargeable. All freight charges to return goods will be charged to the customer, except for warranty repairs.
- A minimum service fee (0.5 hours) and freight charges will be charged for No Fault Found repairs.
- Customers will be charge a minimum service fee (0.5 hours) and freight charges for unaccepted quotes or may choose the have the faulty unit scrapped at UMD at no charge.
- Freight:
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- It is the responsibility of the customer or the Dealer to arrange delivery of goods to UMD at their cost.
- UMD will bear the responsibility of returning the Equipment to the Customer or Dealer using their nominated courier.
- Items not covered by Warranty:
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- Where misuse, mishandling, neglect, adjustments have caused a defect, damage caused by accident, non-adherence to operating and maintenance instructions and improper voltage.
- Failure resulting from use of the Equipment under arduous or unreasonable climatic or operating conditions.
- Unauthorised personnel have serviced the Equipment.
- Failure resulting from installation errors or incorrect installation procedure.
- Where failure is caused by consumables not complying with the manufacturer's acceptable standards.
- Equipment that has had identification marks and numbers altered or removed.
- Paper jams in printers.
- Normal maintenance and service adjustments as part of equipment operating instructions.
- Consumables or software. This includes, but not limited to, the following items: belts, cables, cutter blades, diskettes, lamps, laser tubes, lenses, magnetic heads, print ribbons, print heads, protective stationary and windows.
- Disclaimer:
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- Unique Micro Design has used reasonable endeavours to ensure that material contained on this site was correct at the time the page was created and last modified. However, Unique Micro Design reserves the right at any time to make changes, as it deems appropriate.
- Unique Micro Design provides external links as a service to users of its web site. In providing an external link Unique Micro Design does not accept responsibility for or endorse the content or condition of any linked site.
- Copyright Notice:
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- This web site and its contents are subject to copyright under the laws of Australia and, through international treaties, other countries. The copyright material in this web-site as a whole is owned by Unique Micro Design. Third parties own the copyright in some materials incorporated within this web site.
- You may view this web site and its contents using your web browser and save an electronic copy, or print out a copy, of parts of this web site solely for your own information only if you do not modify the copy from how it appears in the Unique Micro Design web-site.
- You must not otherwise exercise the copyright in the whole or any part of this web site for any other purpose except as expressly permitted by statute or with Unique Micro Design's prior consent.
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